IAAAA Policy Position
on
Single Point of Entry

The Indiana Association of Area Agencies on Aging strongly supports a single point of entry to services for the elderly and disabled.

Research from a variety of sources show that consumers prefer a single point of entry. A single point of entry provides ease and simplicity of access for the individual in need of services.

A single point of entry allows agencies to leverage additional resources from local, state and federal sources.  A single point of entry system maximizes the use of volunteers and community resources.

A single point of entry is the best means to ensure an efficient and effective delivery system.

Hallmarks of such a system include:

• identification of individuals eligible for service;
• managing waiting lists;
• targeting individuals to receive services;
• providing intake case management;
• performing quality assurance functions;
• maintaining records; and,
• monitoring case managers.

The Indiana Association of Area Agencies on Aging supports activities that strengthen a single point of entry.

Last Updated April 2010